Vision Plus

I needed to switch optometrists when mine closed. I picked James street simply because they offered the most affordable (besides Costco) eye exam, but beyond that they have blown past any expectations I may have had. My optometrist was so intelligent, and easily cleared up some questions that I had been having for a while! I was able to get into some more comfortable lenses immediately and she helped a lot with some other eye care stuff I needed to address. My eyes feel a lot better! THEN I wanted to update my frame and lens situation, and I have a pair of Nike frames that has a bunch of different interchangeable mini frames, like a have a few different dark shades for high sun, a kinda low light one, and a random clear one. But my goal was to get a prescription mini frame I could use with the existing frames I use everyday and they delivered. They replaced one of my sunny shades with a prescription lens! It’s even got the Transition in case the clouds to break out and I’m in the prescription lenses. I am beyond pleased. They are super friendly and answered all my dumb little questions with ease. It didn’t even cost nearly as much as I was expecting, maybe because I already had frames. They have a ton of good Nike selection too, what else can I say. 10/10, highly recommend

All the staff are very good at what they do. Seems like they like working there, which makes a difference to me. I almost always get a better deal when a place has staff with good morale. The doctor I saw was attentive, friendly, and detail oriented. I went there because they take my companies insurance, and I found an excellent eye care place.

Super impressed with the large selection of frames that I saw. The staff provided excellent service that was surprisingly fast even though they were fairly busy. They have a great system to keep information about your prescription and what frames you are interested in so it can be seen by any office.

I drive up here from the Seattle area for my optometry appointments for a reason. The front staff are kind, numerous, and quick, even when they were slammed. Dr Kelly clearly knows her stuff, as she always had an answer for my concerns and questions without a hint of exasperation or coldness. Seriously the best optometry and glasses-purchasing experience I've had. I cannot recommend this office enough!

Don’t go here if you have a thick/heavy prescription for eyewear. The staff at the James Street location are kind and professional but, I have to say, not entirely upfront about certain things pertaining to the process. In my initial appt, I brought a set of glasses in as a comparison for what I was looking for. I requested that my new pair be able to match the lens thickness of my old pair (made by Warby Parker). Seemed like a reasonable request, seeing as I have had my old pair for 3 years. Lens tech can’t have gotten worse, right? The initial frames I chose ended up with cartoonishly thick and heavy lenses. At no point had an associate warned me of the lens dimensions that would result from my prescription and those frames. I was then told, yes, certain shape frames produce a thicker lens shape. Made sense to me. I narrowed my search to different frames that produced a thinner lens. Each time (this is over the course of 5 visits) I picked a frame and associates told me that the lens would be considerably thicker than the lenses in my old frames. I eventually settled on frames that I liked but didn’t love. They were also cheaper than the original frames I chose. I was then told that they do not offer reimbursement for the cost difference between the frames. I protested and they made an exception for me. At the end of this odyssey, I was given a pair of glasses with much thicker lenses than my old pair AFTER BEING ASSURED that they would be slightly thinner. It is clear to me that Vision Plus uses outdated lens manufacturing tech. If you have a heavy prescription, use an online retailer. Vision Plus was ultimately not totally honest with me and cost twice as much as other options. Full transparency: my insurance covered everything, but I maxed out (more than 500 bones all in) for a pair of unsatisfactory glasses. I try to support local businesses, but this was a bummer.