Visionworks Ward Parkway Center

During my eye exam last year, I was scheduled for another one this year. I responded to multiple emails and texts recently asking me to confirm my appointment, which I did. Then, the day before the appointment, I got notified that "my request for cancellation had been approved"?? I called the office asking what happened and why they cancelled it, and they said it was because "they weren't having any appointments that day", without apologizing or explaining why THEY scheduled me on a day they weren't having any appointments... so, I ended up giving them another chance and scheduled an appointment for 8/3. I confirmed my appointment again and then I received a text saying that they need to cancel this new one too! Because "the doctor won't be there that day". My question is, why are we scheduling patients on days where you aren't having appointments? Does that make any sense? I wouldn't have left a review if it was an isolated incident, but these are two appointments in a row that THEY scheduled me for that they cancelled because they either "weren't having appointments" or "the doctor won't be in". How about we only schedule patients for days you'll actually have appointments from now on?? Now it's on to a different company for my eye care. I doubt the new place I find will schedule me on a day they're not having appointments.

All the staff were very helpful, exceptional service. The eye exam went very well and easy. Then when it was time to pick glasses they were very helpful and very patient with me, I spent a very long time trying to find the pair of glasses, I never felt rushed. I was very happy with their help, the young lady was so kind and helpful. They answered all my many questions and helped me to no end. I highly recommend this store and the employees.

Once again I am want to express my gratitude for the excellent personal care I felt from the agents at Visionworks Ward Parkway. The personnel made sure that my vision needs were met and that I received the full benefit of my patronage.

The staff was so welcoming I got to be able to talk to One staff member who had the same type of liking and style with skulls she was so sweet and I never actually talked to staff members for so long the eye doctor himself was amazing he was so sweet and laughed at my jokes and the other third girl up at the front desk was sweet and smiling it was an amazing and truly good experience I never been to such a welcoming eye doctor ever in my life

No written diagnosis or referral. No help for Kansas Driver License renewal. Poor communication and customer service, not helpful. l I saw Dr. William Murphy at Visionworks on Ward Parkway. DON’T GO THERE. A picture of my eyes was on the big screen and he said he had never seen anything that bad and referred me to a specialist. No other explanation. I had to ask where I was being referred. They said Retina Associates (RA). I reviewed documents when I got home. There was nothing in writing about my diagnosis or where they were referring me. I had to call them back about my diagnosis. She put me on hold to ask Doctor who said I had drusen (the worst he had ever seen.) So I google and it’s about macular degeneration , which is about LOSING MY EYESIGHT. I can’t get in to RA for 2.5 months. So I fret about LOSING my eye sight until I can get in. RA says yes, I have drusen but just a little bit on the side of one of my eyes. Macula is fine, Whew! That was SCARY. . Why does Dr. Murphy say its the worst he has ever seen? Inexperienced? In addition, I’m getting an eye exam to renew KS driver license online. I told them this when I came in. I review papers and I don’t have what I need. There is a drop down option on DMV website to select doctor. He is not on there. Visionworks said it made sense to them he wasn’t listed on Kansas DMV website. I guess he is Missouri based? Hmmm…This Visionworks is on State Line Road ACROSS THE STREET from Kansas. Can I get a form sent to me to upload to website. NO. They don’t have Kansas forms. They have Missouri and Illinois but NO Kansas. WHAT?? BUT I CAN BRING IN THE FORM and he will complete. WHAT? I might as well go to DMV and do the eye exam there. I never dreamed going to Visionworks in Missouri which is across the street from Kansas wouldn’t have what I need for Kansas. This is messed up! Don’t waste your time with Dr William Murphy or Visionworks. They are poor communicators, unorganized, inefficient and lazy.