Wallace Opticians

Selina was very nice ! I was able to get assistance quickly and shortly after walked out a happy with the service received. Thank you!

The last time I went here to get glasses was over twenty five years ago. The place hasn't changed much, but the frame selection is good without overloading you with too many choices. The location is good because I work intermittently in East Lansing. Prices here aren't the lowest, but as Rob pointed out, "you wouldn't pick the lowest price for heart surgery, why do that for your eyes." I've found that they're on a par with everyone else price wise. They take time with their customers, and yes the opticians are pretty straightforward and plain spoken, but this is better than sugarcoating things. It does help if you know what want BEFORE you go in, and this made it easier and took less time. They were good at explaining the benefits, and also told me that our insurance sets the prices and doesn't pay much for progressive lenses, which wasn't an issue for me. Since the insurance company is who makes the lenses, they have to send for glasses which takes about a week and a half. I bought a pair with hinges that much more flexible than anything else I've ever seen and sure they will work great. They were interested in helping me without being smothering, which is something I appreciated. Glad to be back.

I've been a very satisfied customer since 2007! Excellent customer service every visit (even if it's just for a minor walk-in thing), and the doc is very thorough and on-the-level. I always feel like everything is explained well to me, and it's empowering to know exactly what all the diagrams and numbers on my chart mean. Would recommend this place to anyone (and I have!).

I got a diabetic eye exam there, and the Optometrist was so knowledgeable and kind. Also, they don't do the puff of air, and if you get dilated, they have numbing drops so it doesn't sting. My visit was the first pleasant experience I've had with an eye exam. Definitely going to stay with them!

I ordered two pair of glasses from Wallace, paid immediately out of pocket. The gentleman who took my order was very nice, but picking up the glasses was a completely different story. The man was so rude. The right lens did not seem correct and without re-examining the glasses, he said, "I guess you'll just have to contact your eye doctor." I mentioned I thought it was the lens itself, not the prescription, to which he replied, "Well, your insurance will have to pay for another pair." This individual appeared to have zero concern that I leave a satisfied customer. The exchange went on for about 15 minutes and I finally said, "So, you are taking no responsibility to see that the glasses are correct?" I left stunned that a service person could be so uninterested in a customer. I cannot recommend Wallace and will not return.