Walmart Vision Center

💕 I refuse, just refuse to let this day go by without acknowledging Aarti Chothan- Licensed Dispensing Optician Level 3. Aarti- Thank you, Thank you, Thank you from the bottom of my heart....you are such a Professional and compassionate person and you work so diligently, my issue was resolved in no time. Keep on doing what you're doing and that's caring about people. POST BY: ONE SATISFIED CUSTOMER 🙏🏽

Love Dr McDowell! Dr West fills in and is excellent as well. I've been seeing them for years. Monica was also lovely and helpful, but I'm not sure if she's there anymore. Had to have my son's glasses repaired with the warranty, and it was no problem.

friendly staff, Dr. McDowell very pleasant, needed new prescription/replacement for my 6+ old RGP contact lenses.. After the second set of new lenses, I cannot observe any difference in my vision. I have not returned for a third session Dr A Henschel

Dr. McDowell wass excellent, and this review is not a reflection of him but of his staff. Unfortunately I had the worst experience with his staff as I feel that they have really dropped the ball. I called on 11/13/2020 to place an order for contacts. My rx was expiring on 11/19/2020 (in 6 days), and I wanted to place a last minute contact order since I was almost out. I called and placed my order, and the girl on the phone told me they would call me in about 2 weeks when my contacts were ready for pick up. Okay, great! Then fast forward to today (12/14/2020, one month after placing my order). I had not heard from the Vision Center, so I decided to give them a call. I asked the receptionist when my contacts would be available for pick up, as I haven't received a call yet, and I was just making sure the order was okay. She responded saying she'll look into it and call me back. A couple hours later, I receive a phone call from the Vision Center saying that my contact order was "cancelled" because apparently the order wasn't processed until 11/20/2020 and my prescription at that time was 1-day expired, and now I would not be able to reorder contacts without coming in for an exam. This is extremely frustrating because 1) I placed my contact order almost a week prior to the rx expiring. How it wasn't processed until the 20th and was somehow "cancelled" in the system is disappointing because the expiration date says 11/19/20 and there was ample time to place an order. And 2) had I not called the Vision Center myself to follow up on this, I would not have found out what happened to my order and would still be waiting for contacts. I requested to speak with the manager and was informed that there currently isn't one at this time. The technician called me (she was pretty rude by the way), I explained the situation to her, and after asking for a solution to the problem she said that she could give me 1 trial pair if I book an appointment for an eye exam. I understand there are policies put in place about expired prescriptions, I am a medical provider myself (PA). I am super understanding, and I am never one to complain because I know what it is like to deal with patients. But I was extremely disappointed as the ball was dropped TWICE by the staff at the Vision Center. My order should have been processed when I ordered it, and if there was a problem with my order, someone should have called.

This location is very busy despite that I wouldn’t change to another Optical! Dr. Colin is the best and the optical staff always does a phenomenal job with my glasses and contacts.