LensCrafters

I came to Fort Myers for a few days and accidentally forgot my contact lenses at home. I was really worried about whether I would be able to get the right lenses quickly, especially because I have astigmatism. I came to LensCrafters in the morning, and Angie and Gabby immediately understood my situation. They helped me super quickly and even provided me with contact lenses for a few days, along with solution! This was truly amazing service. Everything was fast, professional, and very kind. I am extremely grateful for their help. I have been a LensCrafters customer for a long time, and this experience reminded me again why I continue to choose them. Highly recommend!

Amazing experience! The staff really took the time to listen to my concerns and made me feel genuinely cared for. My eye exam was very thorough, and everything was explained clearly. I felt comfortable and confident in the care I received. This will definitely be my go-to place for eye care from now on. Thank you so much Doctor Phan and team!

I had a fantastic experience with Ms. Angie at LensCrafters. From the very beginning, she was warm, patient, and truly attentive to my needs. She took the time to listen carefully, explain my options clearly, and make sure I felt comfortable every step of the way. What stood out the most was her kindness and understanding—she didn’t just help me pick out lenses, she made the whole process stress-free and enjoyable. Her professionalism combined with her friendly personality made me feel valued as a customer. Thanks to her, I left confident and happy with my lenses. If you ever go to LensCrafters, I highly recommend asking for Angie. She’s a gem!

If you want glasses to fit your style, you will find them at this LensCrafters inside Edison Mall. The sales associate and the assistant manager Ms. Gabby and Ms. Susan are the best! They both are friendly, courteous, kind, helpful, and professional. Customer service is phenomenal here!

I purchased two pairs of glasses from LensCrafters and was surprised by how expensive they were even with vision insurance. My first pair was mostly covered and arrived quickly without any issues, so I initially had a good experience. My second pair, however, cost nearly $400 even after applying a $100 coupon from my insurance. When the order arrived, only the lenses had been delivered. Instead of contacting me to explain the situation beforehand or asking how I wanted to proceed, the staff immediately took a pair of the display frames from the sales floor and cut the lenses to fit them while I waited. While the glasses themselves appear fine, I was never asked for my preference. For a purchase at this price point, I would have expected brand-new frames and the option to simply reorder them, even if it meant waiting longer. Instead, the decision was made without my input, and I had to sit there while they modified a display pair. When someone is paying several hundred dollars for glasses, clear communication and new product should be the standard. I would have gladly waited for a proper reorder rather than receiving frames that had been sitting on the display floor. The lack of communication and assumption that this was acceptable made the experience frustrating and disappointing.