Walmart Vision Center

I went to the vision center this morning at 9am. The hours clearly showed on the website that it would be open at 9am. By 9:30 nobody had arrived to open it. Today is Labor Day but there was no notice either online or on the centers gate of a delayed opening. This leads me to conclude that your employees are simply unable to show up on time for their job. I do not recommend this center if you are looking for quick and efficient service. Furthermore the employee who was greeting at the door was uncertain if they would be open or not. I was first told they should’ve been open at 9. Upon completing my other shopping he told me they would be closed all day. I just called to confirm they were indeed open before leaving this review.

I'm surprised there are such low ratings for this place. I think the Walmart Vision Center at Glen Allen is a great place to get your eyes checked and buy glasses. Dr. Taylor is fun and knowledgeable. He gave me the much needed consultation and advice. The vision center has a good collection of eye glasses available in all sorts of prices, ranging from $9 to a few hundreds. Lenses cost $60 all inclusive. Doctor's fee is $99, and an additional $60 if you want prescription for contacts. Your glasses will be available for pick up in 4 business days. The staff is friendly and helpful. I see in the reviews that people are commenting on the English speaking skills of the staff. Most of them are non native speakers of the language and yet their speech is fairly comprehensible. The world's a global village and everyone speaks different languages. To be able to speak a second language with proficiency is not easy, yet the staff is doing a good job! I'd highly recommend Walmart Vision Center and Dr. Taylor.

Please hire staff that can speak proper English. Horrible service. There were two women working at the counter that avoided assisting me and the employee that finally got around to me was lazy, incompetent and kept making excuses as to why she couldn't look up my insurance. She never tried looking me up, she just did not want to help. As I get up to leave, there's no apology, no sympathy. She just simply said "take your prescription".

I asked both ladies to help fix my lenses. Both refused. I was informed that only if the lenses were purchased at Walmart, then they would fix them. Both ladies were not busy. After the lady who first refused me service left, I asked the other for a lense strap. She helped me find one. I believe good Walmart customer service would have been to fix the lenses.

A older lady lied to my face about them taking my insurance. When I was around the corner checking on my phone to see if it hasn't changed since it's been a year I heard her say some not nice things. O and yes they do take my insurance.