David at the Walmart Vision Center was, without exaggeration, one of the most unprofessional people I have ever seen working in any customer-facing position. My wife came in for what should have been one of the simplest fixes imaginable - replacing a screw in her glasses. Instead, she was immediately met with attitude, condescension, and what honestly felt like outright shaming. At one point, David made comments about her not being able to afford new glasses, making her feel embarrassed for simply trying to repair the pair she already has. As if that wasn’t enough, he then referred to her glasses as "disgusting" and claimed they were "too dirty" to work on. Let me be very clear: her glasses were not "disgusting." They had maybe a couple normal everyday smudges on the lenses from wearing them throughout the day, like literally any pair of glasses that are actively being used. Then came the part that truly blew my mind. Instead of simply installing a screw, David proceeded to bend the absolute hell out of her frames. By the time he handed them back, they no longer fit her face properly, and to make matters even worse, one of the lenses was now falling out - something that was NOT happening before he touched them. When this was politely pointed out, instead of apologizing or attempting to correct the damage he had just caused, my wife was met with yet another rude side comment, and he made no effort whatsoever to repair the now-loose lens. I literally had to console my wife afterward because of how embarrassed, frustrated, and upset she was after being treated this way. What’s especially frustrating is that everyone else we’ve ever dealt with at this Vision Center has been pleasant, helpful, and professional. This review is specifically about David. If you need optical services at this Walmart, I strongly recommend asking for literally anyone else. We will not be returning after this experience.
