Wynn Optics

Great service! Both doctors were very knowledgeable and upfront. My son’s glasses came in on time right before heading to college. Had a great experience and plan to do more business with them for my entire family!

I bought meta frames to put in my prescription in the lens. I picked up my glasses, they appeared to not be shiny black they looked like the frames were scratched or some type of solution took the shine away. When I bought this to the manager attention she’s says the store nor the insurer is not responsible and continues to ask if I have insurance to get them replaced. This is unacceptable. Glasses are brand new. Reading the reviews says a lot about this business. They showed very little concern. Just an apology and keep stating they not responsible. No worries I will not be returning for any type of services. Bad business, plus I’m a long time customer.

Horrible customer service. I love to support black businesses and it’s frustrating that some of our black businesses fail in customer service. I have been a customer for 2 years however this September 2025 I had the unpleasant experience obtaining information regarding when my voucher was forwarded to DC37 for reimbursement DC37 have not received it yet putting my reimbursement on hold note my balance was paid on September 9th. I was given a 30 day date approximately October 6 or 7th from completion of my final payment note all I wanted was a specific date when the voucher was sent out. Repeatedly I was told over and over a date in October without any assurance that the voucher was sent. All I wanted was a date the voucher was sent out. Never got a specific date just a repeated approximate date. Unfortunately I will take my business elsewhere. Unfortunately.

I'm glad I went very convenient and the ophthalmologist Campbell was very knowledgeable and kind. I will be back. Great experience 😁

I really regret having to leave this review, but my experience with Wynn Optics was incredibly disappointing and costly. I paid $698 (upfront) for a pair of prescription glasses, and I now have absolutely nothing to show for it, not even the frames I paid for. The first pair was made with the wrong prescription. They remade them, but the second pair was still incorrect. I could not see clearly with either. Wynn Optics kept both pairs. Despite never receiving a usable product, they have refused to refund my money. Their non-refundable policy should not apply when they fail to deliver a working item. I opened a dispute with my credit card company, but Wynn Optics contested it, and the case was closed. I am now out almost $700, with no glasses, no frames, and no resolution. They may seem nice at first, but this kind of business practice is unethical. I strongly caution anyone considering this provider.