Ada Vision Center East

I can't thank Dr. Tobin and his entire staff enough for their patience, honesty, and knowledge! I hadn't been seen by an eye doctor in about 15 years. I requested an appointment and was in their office within 24-hours - the very next day. They were welcoming, genuine, and took time to get to know me and talk me through different tests; Dr. Tobin is so knowledgeable! Definitely recommend this team!

Reviews are important! I always read and rely on them when choosing a new business and especially for something as important as my eyes. Integrity, honesty and respect sums up my first visit with AVCE. From the 'Dr to the receptionist' all get 10 stars. I'll stay a loyal customer to old school principals.

I would not recommend this eye doctor. HORRIBLE customer service. The girl who also adjusted my glasses had no idea how to properly adjust them and ended up widening them to the point the wouldn't stay on my face. I ended up taking them to Walmart optical to be adjusted. They also have no clue how insurance works, and states that it’s the responsibility of the patient, but when you inform them of how the insurance works, they then become argumentative and ended up being overcharged for a service I was not supposed to be charged for. They were also unapologetic for the mistake that they made to due to the overcharge and not understanding the insurance. This place has been consistently bad with poor patient care and Customer Service for years now. Avoid them.

Was never asked any lifestyle questions (do you sit at a computer all day, drive a lot, etc.). Little to no effort/education in choosing right type of lens, ended up with progressives that only work ok for 75% of the day. Feeling stupid for not doing due diligence on lens types until after the fact (was always a single-vision lens person, would have stayed this way had known the cons of progressives). Exam was well done, decent equipment and felt like we got the newer prescription dialed in well. Note, was able to rectify by exchanging for standard lens type at no extra cost. New lenses are still a bit off, slightly worse at longer distance and nighttime light distortion than my beat up old lenses but they will suffice. It may be that I should have had the exam later in the day when the pressure in my eyes had normalized, who knows.

My first eye exam with Dr. Hale was a very positive experience. His staff are professional and welcoming. Dr. Hale was very thorough, explained test results well, and was personable and easy to talk to.