Intermountain Eye Centers

I was not expecting the red carpet treatment! Nothing about this experience was cookie cutter and I felt like every aspect of the appointment was catered to my specific needs. I have never been offered the accommodations and options I was offered today at any other eye doctor. The staff was courteous from the front desk all the way to the optical shop. My technician Jeanine was top notch and so was Dr. Hicks. We combed over every aspect of my eye health and Dr. Hicks offered to reach out to my primary care physician to help personalize my care plan, which made me feel so cared for. I would highly recommend this office for ANY of your eye care needs!

You know, I really didn’t want to have to do this but clearly this “establishment” has no care for how their clientele is treated! I showed up to get my eyes checked with my mother for a girls weekend for fun. And it turned into a day that would haunt me for months! The doctor was very mono toned and only told me things I already knew about my eyes and seemed un enthusiastic. Me and my mother were given are forms to fill out after are eyes were dilated so we couldn’t see a thing! Then when we left to check out, the front desk lady was not helpful or interested in getting me contacts instead she only cared about getting money! When I got home I finally thought this was over until the worst happened! I was called on the phone by the same front desk woman later asking ME to pay up for my contacts that I never purchased! I was stunned, I can’t believe she would be so disrespectful to call me to pay up about something I never purchased. And now much later it gets worse! I was sent a bill of 300$ for my visit after I had already paid in person the same day for my visit! I was charged 300$ and my mom 55$ when they said in the office that the visit was covered by are insurance. They addressed my mother by her husband’s name with “MASTER” as his title on the bill. I was so shocked I almost collapsed! My mother was kind enough to say she would take care of it with how upset I was. It’s awful! How come I was charged more than my mother for the same exam?! It’s a shame to treat me this way. DO NOT GO HERE! I wish I went to the mall that weekend instead. The thought of paying 300$ on top of everything already makes me ill! Shame on this business!

I was referred to this facility in 2025 from my PCP. Dr Hicks was nice but his eye glass prescription was totally wrong. I went to get them and they gave me an instant headache. I said I can't wear them. I went back 2 more times with the same result. The 3rd time I was mad but took the glasses. Never worn them, except when I had my last eye appt last Friday. I HAD to wear them for a minute for them to do an exam with them on. Again I got an instant headache. The doctors helper apologized that they gave me the wrong prescription. At my last eye exam I had another doctor who was great. He said I could pick any glasses out I wanted..with the prescription. So I went to pick out the glasses and the lady who was going to help me, said "oh you're on Medicaid you can't get your glasses from us!" I'm not doing the three strikes your out chance, two visits, two bad experiences. I will tell anyone who asks NOT to go there. America's Best maybe cheaper but I went to them for years and only had 1 problem. I will refer people to AB before I refer to Intermountain!

I would not recommend! Dr Stevens was consulted while inpatient at Als, and he never came to see us - only prescribed OTC eye drops for dry eyes, despite having a retinal condition from a traumatic accident. I called a few days later to schedule a follow up appointment, and the staff said they do not keep track of or follow any hospital consults. I made the mistake of making an appointment to go in person to follow up. They explained nothing to us. Small note: the facility is not handicapped friendly at all; nobody helped with the wheelchair and we could barely navigate the "oversized room" We went to another retinal surgeon in town who explained everything and treated us with respect and dignity!

I’ve been seeing Dr. Reynolds for most of my adult life now to treat a chronic iritis/uveitis caused by an auto-immune disorder. Today in the waiting room a woman was complaining about wait times, and I just wanted to say that there is a reason for it. There is a huge shortage of specialty doctors like him in our area. He is triple booked some days to try to meet the needs of our community. He does that because he actually cares about his patients. He also has brought me in last minute between appointments, seen me during his lunch, and between surgeries when my eyes start to flare and it turns into an emergency. He makes time for people. I want a doctor in my corner who will see me instead of turn me away when something like that arises. He has been the only doctor to help get my eyes under control. And has been great at communicating with my rheumatologist, too, and his thoughtful input helped lead me to my ankylosing spondylitis diagnosis in 2017. Now he sees my 17 year old daughter for the same condition and has been just as helpful and thoughtful with her treatments. He goes out of his way to make sure your needs are met as a patient. Thank you Dr. Reynolds for everything you have done for us! We appreciate you!--Aime & Lily Cole