D'Ambrosio Eye Care

appointment was at 245 prep for a shot in the eye to then be told never mind we not doing it at 5 pm due to referral paper they didn’t get that it’s not my job to get but told doing the shot anyways to then not doing worst place hands down hours of wait to then not even get what i was send for Emergency referral

No one to check in. Call to check in and no one answers. We waited months for this appointment and will find a new office who can accommodate patients and keep a staff.

Terrible, inconsiderate staff. Dehumanizing, inconsiderate, and medically irresponsible. I warned them about epilepsy triggers; they didn’t seem even slightly bothered by the warning or concerned and exposed me to flashing lights without any sort of warning regardless. The optometrist seemed disproportionately professional & competent at first, in comparison to literally every other person I encountered during both visits, but in a manner unprecedented, I had to return for a second visit to complete a routine eye exam??? There was nothing unusual about my eyes or situation, aside my epilepsy concerns - so were they trying to get me out lest I have an episode? I arrived on time, but she began the appointment late, and then required that *I* come back. I was told the second visit would be covered by insurance, as an extension of the first. But they certainly billed twice, as though it were 2 separate appointments each at full price - albeit not full (routine) “service” - which I have always managed to get in a single appointment anywhere else. There’s no one at the front desk & you have to navigate and exhaustive phone tree just to check in, because evidently the humans there don’t do that sort of thing?? Then I was told I was expected to wait in the car until my appointment, even though there’s a waiting room and this was well past most people being COVID vaccinated. The parking is terrible and the neighborhood smells like piss & stale smoke every time. I could not recommend them less.

My father showed up for his appointment today and was kept in an empty waiting area for 20 minutes. How is he supposed to work this model of checking in via phone? He is 86 years old! Do you have no care for those that aren't glued to their phones? I am encouraging him to click on NOTHING because of the prevalence of scams on the elderly and now you want him to click on a text message. For shame..... we will be finding another provider.

Eye doc was wonderful..however, I rec'd a script brought it over to the woman who works in the glasses dept. She asked me if I had eyemed I wasn't sure (wouldn't they know that by my insurance) so she said I wasn't covered for glasses there but I was covered for the exam (doesn't make sense to me) I went home and I do in fact have eyemed. Called them back to see if they accept it which i'm sure they do, so I could just go back and order my glasses instead of going all the way to Leominster and she has yet to call me back..So I guess Lens Crafters will get my business. And on another note, Covid is gone calling from your car is ridiculous!!!!