Eyeglass World

I love coming to Stanton Optical to get my glasses. I know I will always find a good pair of glasses here. I love their 2 for $79 deal! Shoutout to Associate; Cristina, she was very lovely and gave me important feedback about all of their services. She helped me book an appointment for contac lenses as well. Love it here would definitely recommend to anyone who wants a fast and reliable prescription and pair of glasses!.

Mobile, Al I started not to go here due to past horrible experiences with insurance and customer service. The last time I went years ago the employee argued with me that I had a copay I had NEVER had a copay and only had paid the difference from what my insurance covered for a contact exam to the price that Eyglass World charges. I called my insurance company in office and they confirmed there was no copay. I also read another review with the same experience and insurance! Fast forward to late March 2026 I decided to try them agaun since this person and that doctor at the time is no longer there and chose to pay out of pocket amd file my own claim which they dont take my insurance anymore anyway. Great, because I have filed before with no problem. I received a contact lenses exam with eye and contact lens rx for $135, but they coded it as a contact lens fit to my insurance as a follow up. The pressure in my eyes were also up. So, instead of the doctor discussing any additional charges when I go to pay for my exam they have charged me $15 for rewetting drops I could purchase from Walmart much cheaper. Wellness therapy $35 for drops given for the increased eye pressure instead of discussing it with me and recommending I see an ophthalmologist and follow up because I have INSURANCE that covers this. I paid a total of $185 for going in for a contact exam that I expect to receive the portion for the contact lens exam back from insurance because I pay for insurance for this coverage. I go in today and speak to Becky to ask for another itemized receipt. The same code as when I went in is on the form. So, I explain to her that it is coded as a contact lens fit, but I had an exam. She says she can't change it and that's how the doctor has it set up in the system. She was nasty and extremely unpleasant today just as she was the day I went in for the exam. She is unprofessional and does not have any customer service skills. Sour face and unwelcoming. I walk out to call my insurance and speak with my insurance and she explains that the code listed is a code for a FOLLOW UP and not an exam. I walked back in and spoke to them again telling them that the code that was listed is incorrect. I then ask for corporate's number and she says "she wants corporate number. She wants us to change the code on her receipt." WHO IS SHE?!?! For a professional and her to refer to me as she like she was very dismissive. I have a name!!!!! I will return tomorrow when the doctor who performed my exam is there and I expect for him to update or provide the correct information acceptable to my insurance for my reimbursement. The provider has been paid his money so there should not be a problem to provide what I need to get mine. I am at least pleased with my rx. However, I know this means absolutely nothing to any of you, but no I won't spend my money here nor will I recommend anyone else. It does hurt the business. Peole read reviews and listen to word of mouth and experiences. They upsale and charge you for things you don't need. They are receivers and thieves!!!!!! I know a little but more hands on with this establishment than I stated in this review. Customer service matters when visiting any establishment and for me it makes a difference and is included in a decision to return. It's sad because again I am pleased with my rx, but due to Becky and her lack of kindness, courteous, unpleasant, unprofessional, rude, distasteful manner I wouldn't want to return. I did go in today 4/15 and instead of dealing with her I decided to ask for a manager I explained to him the issue and he came back shortly with the correct receipt and code. Corey McDonald was pleasant, welcoming, professional and kind. I appreciate his manners and professionalism as well as the ability to assist me.

I’m a returning customer and I was very disappointed by the customer service from the front desk. The staff on the frames and lenses side greeted me and my mother coming in and out of the office. The other side with the doctor she was very rude and nonchalant. She made it very clear that we were not welcome. She didn’t offer any help when she saw there was a need. The tone and body language was very disgusting and gave off we were not wanted. I did not catch her name but she has blonde hair and a huge sore on her lip. She was quick to pass my mother her ID back once she saw we couldnt resolve the issue and did not say sorry have a nice day or hope you have a great day. I will not be back nor will the rest of my family (8) members. Have a nice day ma’am no need to cancel my appointment I WONT BE BACK .

Paid 700 for 2 pair of progressives. Told it would be 2 weeks to get. On due date was told lenses were on backorder and didn't know when they would be in. Took prescription to Costco. Got glasses in 6 days and were only 285. Eyeglass World has a problem and you better be careful before you go

There opening time for Saturday (maybe other days is wrong on google). They open at 9AM not the stated 8:30AM. Business should be attentive because people plan their busy days. If the business info is wrong, it just shows that they don’t care. 2 stars. I care.