I don't put a lot of stock into reviews, but when I find exceptional consideration, consumer service, and professionalism in a single location, I feel obligated to share. Having spent the past 2 years with a provider who was, shall I say, "less than competent" I took some advice and called Henderson Eye Center. Susan answered the call and it was all I needed to ease my anxiety this would not be another fiasco. She is a great conversationalist and a very knowledgeable woman. You can tell she is compassionate and caring from the start to the end of the conversation. Susan makes an extraordinary first impression. Mary, my technician then stepped in. Her skills and caring were evident from the first minute. She explained all of the testing thoroughly, made sure you were comfortable, and never once failed to answer your questions. She has a lovely sense of humor and is a very good listener. Then on to Dr. Johnson...I cannot say enough about this man's professionalism. More to the point, his knowledge and the extra care he takes with his patients is amazing. No question is left unanswered even when it takes time. I was pleasantly surprised to not feel any pressure to get the appointment done quickly. He listens intensely; addresses your concerns; does not talk down to a patient; and has a great sense of humor. The optical department also went above and beyond in helping with eyeglasses. You leave knowing you have received the best possible care. What a truly wonderful feeling! Medical drama should be left to television, so it is important that medical professionals are responsive to the patient needs. I can tell you that the staff at Henderson Eye Center exceeds all of the qualities you need, want, and deserve from medical care. My advice is to call them!
