LensCrafters

I LOVE "LensCrafters" ALWAYS HAVE! The Eye Doctor Brian Adkins is always so polite and really knows what he is doing, I highly recommend him! Also the ladies behind the counter, who greet you and have you fill out the paperwork, are very informative and awesome too! Next comes the people who wait on you in the store, for you to pick the frames you want, then the type of glass you want in the frames based, on your prescription and if you don't have coupons they freely offer them to you to save you money, these people are awesome especially the new lady, (forgot her name already) who waited on me 7-6-26 she was awesome and very professional!! :) EXCELLENT HIRE LENSCRAFTERS!!! :) From Keith.....the guy in the Red/White/Blue hat.

Overall I would not recommend this location This was the only place that could get me in same day as I was having problems with my contacts/vision and my usual eye doctor is in Chicago. One star as my exam was fine but was told I’d need an increase in prescription and new contacts lenses - my most recent exam was in October in Chicago and I hadn’t had any changes in 3 years. During my exam I made it well known I have a sensitivity/previous allergic reaction to certain brands and can only use Bausch and Lomb. The Dr. told me it’s a great brand and he would be keeping me on it. He even educated me on the prescription levels Bausch and lomb carries as I was concerned I would eventually max out and not be able to continue to use them. The first issue was when they couldn’t give me trials (didn’t have them in stock which is understandable) but then refused to order me trials as well. I placed my contact order to be mailed to me as I don’t live in Springfield and on the receipt it stated Bausch and Lomb with my prescription. Today I received my box of contacts and was given a different brand of two-weekly’s not monthly’s. I called the location to express my concerns and the woman over the phone was extremely unprofessional and unwilling to provide assistance. I was told “they don’t prescribe Bausch and Lomb and that I needed to go somewhere else”. She also stated if I wanted any kind of refund I would need to come in person with an unopened box to return. I would have never willingly placed an order for a different brand especially with how much I had to pay. Because of this I ended up calling the Bloomington location which was much more helpful and was told Lens crafters does provide Bausch and Lomb and they offered to let me return the contacts on my way to Chicago since I’ve lost the trust with this company and have no choice but to return to my previous provider.

The staff is so friendly and helpful! I got my first pair of glasses last month. I really struggled picking the frames- I was very overwhelmed and didn’t know where to start, a staff member picked frames for me and they are absolutely perfect. They’ve also helped adjust my lenses, and are very patient and welcoming.

Only used the doctor's office this time. The front desk gal was very nice and had a good sense of humor. The doctor was very gentle and soft-spoken and put me at ease. Previously also bought glasses and the quality was excellent. Still wearing them several years later.

Very poor customer service. I called a week ago asking if I could get a different type of contact lens. I was told the optometrist I saw the week prior would get back to me. She never did. I called back the following week. I was told that the Dr had not been consulted on the matter yet and that I would be contacted by the end of the day. I still have not been contacted.