James C Reeves

The store is clean and the staff are always nice. Only complaint which is not Sam’s Club fault, but people parking in the Online Pickup spots and going into the store because they’re too lazy to walk. Many times, all the spots will be taken and no one is in the vehicles.

Sat so the bottle return machine for over 20 minutes (not exaggerating, I talked to customer service at 5:01, and it is now 5:24 as I sit here typing out this review, if someone comes and resets it before I’m done, I will not post this review) and no one will come. 15 different employees walked by me and saw, not one offered to help. Talked to 2 different people at customer service counter and they said I “just have to wait”. I sure didn’t have to wait to buy the bottles, but here I am. On top of that, it takes 5 tries to take the same bottle, said it can’t read barcode of perfectly clean bottle. Terrible machines and even worse customer service. EDIT: It’s now 5:28 and more employees walked by, no one can help. 5:30 I had enough and just put the cans at customer service for someone else. EDIT #2: just left the store at 5:55, still no one to be found, and still “full” 😂 imagine if I really needed it and couldn’t just leave my returns…I would still be waiting like I was told and have nothing to show for it, and no shopping done! Not renewing my membership when it comes due in March. An hour wait for $5 in recycling is crazy!!! Worst customer service I’ve seen in a while.

All the lanes were full of people that have gas nozzles on the driver side. All the lanes were open for people that have gas nozzle on the passenger side. This is such a bad design of engineering now their policing if you pull in the opposite direction, the gas attendant threatened to call the police what a Karen, and she even looked like one. Short blonde Bobed hair. Very rude she informed me her soul purpose in her job was to keep people like me from pulling in in the opposite direction. Sam’s Club really has just lost my business.. Absolutely childish, ridiculous

You guess you need the plus membership to shop here before 9am. I came in at 8:45am and the lady did not allow me to purchase my items unless I upgraded to the premium membership and she was very rude about it. Not coming back here again. Costco wouldn’t be doing this. The principal of the matter of the customer not knowing this rule and not letting it slide for being in 10 mins before 9am.

I couldn't find anything. If I'm going to get some hot dogs and I can't find the hamburgers. I feel like the store was cramped and confusing and all over the place. The signage is just not sufficient. And the staff are not approachable they're not friendly and they don't know something. It's staff doesn't know what another department has going on people should know what's going on in the entire store and or refer you to management and management should be available it's too many people in there it's just overwhelming I hate coming here why is everything in large quantities You know somebody only wants 18 cups not 290. And why do so sausage hot dogs in a pack of six and the hot dog buns are in a pack of 18 I didn't feel there was sufficient space for enough birthday cake choices