Marzuka Khan-Jalal OD Next To Walmart

Sherry who works at your pharmacy, is an excellent pharmacist. We have had her as our pharmacist for several years. And have had nothing but good service from her. She is very professional , efficient and customer friendly. However, there are a couple other pharmacist there that we have had some difficulty with. They have not gotten our information correct , And even though the prescriptions said they were ready on the Walmart website, I’ve made several trips to pick up medicines and was told that they were not ready even though I showed them the emails. One of the pharmacist spends a lot of time socializing with customers while other people are waiting in line. We love our Walmart Pharmacy, but feel that these problems need to be addressed. We will continue to come to Walmart mainly because of the professional and wonderful service that is provided by Sherry. And the techs and the clerks have also been extremely efficient, friendly and helpful. We’ve never had any problems with them and are pleased with their service.

I made a big mistake by switching to this Walmart for my prescriptions because it was closer to my new house. The pharmacy staff does not answer the phone. It took me 3 days to get ahold of a pharmacist and when I finally did, I was put on hold for over twenty minutes. I drove straight to the store and got there before anybody picked up my call. I notified a manager of the issues. Then come to find out, the pharmacy did not call the MD office to let them know that they needed a prior authorization to fill the prescription. Once they finally did get the PA, they filled the prescription wrong and had to get a new PA. So it took 4 weeks to get the everything straightened out w the prescription. Today I went to pick up the prescription hoping everything was finally correct, but I am now waiting in a line that is down the center aisle. I am hoping there will not be another issue, but my hopes are not high. I see why they have such a low rating. I am switching back to my original pharmacy.

1st experience was horrible. My prescriptions had been called in from St. Joe's the previous evening to be filled immediately. Too sick to go that evening so I went the next morning *needing* insulin (new user). Got there @ 9:30, told I had a 10 minute wait (for what? was supposed to be ready). I told them I wasn't doing well. The lady working on my order went from register to register (doing what?) for about 5-7 minutes then told me to sit down & wait. She processed 3-4 other customers & then went back behind rear counter to work. At 10:15 (45 minutes!) she brought my order up & told me my bill was ~$400! Why? The 2 insulins that were supposed to be $25/bottle were ~$160! I showed them my copy of the prescription w/ price & they said that that wasn't what was ordered, but they'd fix it (they wouldn't show me the pprwrk from the hospital). It was another hour & a quarter (!) 'til I was finally done. Any number of other customers helped while I waited. I was dizzy & weak the whole time. I have no effing clue as to what took so long - my *suspicion* is that they hoped I'd buy the expensive insulin instead of waiting. I was furious. I may well switch pharmacies when I've met my deductible. Great prices. Infuriating service. 2nd trip: Told on the phone that my order was ready. Still waited over half an hour for them to "finish up". Ahhhhhhh!

I know this Walmart is pain in the butt. But the Pharmacy service that I got from Shanthi was amazing🤗. She was really helpful. So this is my must prescribed location from my doctor. I'm glad she is taking care for this Walmart pharmacy for good. At least the Pharmacy is great. And please try to keep up the customer checkout line shorter. 🙄. On the grocery areas.

On the last visit, the pharmacist was too busy lecturing me on how I need to subscribe to their text-messaging, to remember to place my urgent order in. I had to call back a day later and she apologized that she didn’t place it and told me it would be ready within the hour. What lead me to even post this review is that I just tried to call and get a refill, and was put on hold for 15 minutes to where I eventually just hung up. This is the 2nd time that they have done this to me and I’m about to drive there to place it.