Visionworks

I have always been pleased with the staff at Visionworks, but their AI phone system is extremely frustrating and inefficient. I have spent several hours on hold trying to reach someone, only to be routed through automated prompts without getting the help I needed. In today’s world, customer service matters, and being able to speak with a real person should not be this difficult. The in-store experience is great, but the phone system needs significant improvement to better serve customers.

The place is understaffed so you will have to wait a while to be seen unfortunately, but once you are able to be seen, everyone is very kind , professional and accommodating . Tina is amazing, attentive and patient! She was diligent in finding the perfect frames for me when I told her which shaped frames I preferred and how I wanted to stay within my budget. With her help we ended up finding the perfect pairs of frames and kept the lenses within my budget too . 10/10 experience! She is the best! Thank you Tina again.

Very bad experience with setting up the appointment and then with the whole telehealth process. They were clearly short staffed with the same one or two ladies running around trying to do everything. The doctor was rude as well towards any follow up questions. They need to make it more clear upon scheduling that this is telehealth. Edit: the prescription they provided was incorrect. I had to pay for another exam out of pocket elsewhere.

I had an appointment at 5:00 tonight. I waited two hours for the remote doctor, who never showed up. They closed at 7. I will never get those two hours back. The staff offered to reschedule my appointment, but I had no way of knowing that their system would be fixed. I'll go elsewhere. The staff in the store is nice, but if you actually want a prescription for glasses or contacts, look elsewhere.

Easy to make an appointment. Staff was very welcoming and friendly. No wait time, and they were very thorough. They very to know you as a person and ensure your vision is addressed with your everyday life style. Great experience and the location is convenient and very well cleaned