Walmart Visioncenter

The doctor was very nice. I received my one pair of contacts and I always order my contacts online, (much cheaper) downside is the inability to schedule online appointments and cancelations. Staff was friendly when I call and receive service. I had a few bad apples over the years, but everyone has a bad day sometimes.

Scheduled my diabetic eye exam late in the day, someone messed up and didn't mark it was a diabetic exam and they refused to dialate my eyes that late in the day. I had to find someone to take me to the apt, so it was a complete waste of time for not only myself but my boyfriend too, who drove from Milwaukee to help. All because the doctor didn't want to wait an extra 20 min for my eyes to dialate, even tho it was THEIR fault. Therefore I can't recommend this place.

Had an appt today at 10:30am. When I was checking in Gracie was very rude and unprofessional. She said “ oh you’re that girl that has something in her eye, well you need to wait. Then she took the customer that came in late for their appt. before me and said I would need to pay $100 before the doctor sees me. I stated when I called in the lady that spoke with stated the doctor will determine after he sees me. Then she came back and said it’s $60. while I was waiting a couple that were white came in, she was so nice to them and suddenly her attitude changed towards me, to show them how nice she is. What an CLASS ACT! I remember when my 11 yr old daughter had a first time try on contacts visit Gracie was saying to another employee “ well now I have to wait until she gets her contacts in.” After that my daughter felt to uncomfortable and we just took the contacts back home, which it should’ve been an exciting experience for my daughter. Such a disappointment! I guess if you’re not white she won’t care about you.

This team is amazing. Kathy has been there for some time and my family and I really appreciate her. She is a pleasure to talk with and excellent at her work. Emily has also helped me multiple times. I'm a difficult customer when it comes to finding something comfortable, but this team has been absolutely stellar! Leah was a pleasure on the phone, wonderfully helpful and professional. I have never had anything but a positive interaction here. This team is amazing and I highly recommend them. Thank you all for your hard work. You show an incredible example of customer service!

Open but no vision exams. What is the point of having hours on the weekend when they can't do vision exams? Pointless. Just be closed. I also don'f need a long explanation of how the person who answered the phone doesn't know of any places where doctors are working on Sundays. Say no when someone asks if there are any exams available. And don't then suggest someone drive furthet to a different store when you also don't have any doctors on a Saturday either. Also, who calls an eye doctor office in a medical emergency? What a waste of time.