Marina Optometric Center

Just really unpleasant and rude people. I was a patient of theirs for 2 years. During every visit, I was treated as a nuisance. The staff was consistently curt and overall seemed bothered that I was there. During one visit, they sat me down at a machine (I assume it was a tonometry machine) and told me I had to take a glaucoma test. When I asked if it was covered by my insurance, they only then informed me it was not (which was pretty messed up, considering they did not make it seem like I had a choice). I requested I did not take the test and the front desk attendant audibly huffed and was visibly annoyed while she asked me the reason for my visit questions. This was just one example, but every experience left me feeling guilty that I even bothered the front desk with my presence? The optometrist, however, was great and very caring, hence the 2 stars.

Every time I visit Jenn gives impeccable service. Very prompt and gives great attention to detail. The doctor was great also. I love my new glasses what a difference it has made in my life. Definitely try them out!!!

This optometry office is meh at best. This office doesn’t accept my insurance which is fine but was quoted one price over the phone a day before only to pay in actuality almost $100 more than they quoted. As for the optometry care provided even though my vision changed the optometrist didn’t provide me with a a contact lens prescription to accommodate for that change. No free trials, no treatment options…she essentially copied the exact same rx I’ve had for over 10 years. Here’s a friendly tip from a fellow healthcare provider….introduce yourself. Let the patient know your name.

I went here as it’s a sister shop to the salinas location which has provided me great care over the last decade. The dr and the exam went every nicely However, when it came to me choosing the sales man messed up big time. I expressed asked for a normal distance pair of lenses and a normal pair of computer glasses Then I come in to find that they have only ordered me a progressive pair of computer glasses and no distance. Which is completely useless! I would use them maybe 10% of my life I enquire as to what to went so horrifically wrong only to find out the sales man had not listened to a work I’ve said when I asked for two distance glasses. Then when I tried to clarify they still insisted that I get progressive for distance. I had to firm tell them I just wanted distance lenses. Now I have to wait 3 more weeks of not being able to drive or function properly on a day to day basis All in all it was a terrible experience and I wouldn’t advise people to use their services.

The Optometrist I saw was kind. My experience with the front office staff was disappointing starting from my first appointment. Staff did not communicate with Doctor that I did not want a con tact eye exam as it would not be covered by my insurance. Doctor performs exam anyways. I pay for exam and don’t make a fuss even though I had declined exam because I didn’t realize what exam was been done until it was too late. One month later I receive a text that my glasses are ready for pick up. I arrive, and they can’t find my glasses even though someone reached out confirming they’d arrived. During this interaction the two ladies at the front desk seem to be put out with having to assist me. There was also a vape lying on the desk in plain eye sight. If you’re not going to be professional the least you could be is nice. At this point I’ve picked up my glasses but my contact trials haven’t arrived. I call 1.5 months later after my initial appointment (December 4th) for a status on my contacts. The woman I spoke with on the phone was rude and unhelpful. At this point I’ve requested a refund because they have ZERO answers for me in regards to when my trial contacts will arrive. I have a -9.5 prescription and I’ve been wearing contacts/glasses for over TWO DECADES. Never have I ever encountered such an incompetent and unpleasant staff. I have picked up my trials because I can’t afford NOT SEE for another 2 months (wearing physical eye glasses at my prescription 24/7 isn't feasible and causes headaches). However, I will be filing a complaint with the BBB and my insurance.