Sullins Eye Care Center is an eye doctor and optical shop in Madison, Alabama, located at 104 Gin Oaks Ct. Eye exams and an optical dispensary are both on site, so you can have your eyes checked and pick out frames in one visit. Listed services include glasses & frames, contact lenses, contact lens fitting and sports & safety eyewear. The practice is in network with 9 vision plans, including VSP, EyeMed, Davis Vision and Aetna Vision. Care is provided by Steve Sullins, OD. The optical carries 36 frame brands. It is open 5 days a week. Walk-ins are accepted. Call (256) 464-6670 to confirm hours and coverage before you visit.
Services not listed are not offered at this location.
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
| Monday | 8:00 AM – 5:30 PM |
| Tuesday | 8:00 AM – 5:30 PM |
| Wednesday | 9:00 AM – 5:30 PM |
| Thursday | 8:00 AM – 5:30 PM |
| Friday | 8:00 AM – 5:30 PM |
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
I loved the experience and care I received. But found out later it was not in network for my insurance! BOO! But that has nothing to do with Sullins. Didn't wait long, took a myriad of tests, chatted with Dr Sullins a few minutes, then breezed out.
Dr.Sullins and his staff are the best! I highly recommend Sullins Eye Care in Madison! They are incredibly efficient and respectful of your time. I'm always taken back right on schedule, and the entire visit is perfectly streamlined—you genuinely get "in and out quickly" without the care ever feeling rushed. The entire staff is the absolute best. Everyone is friendly and easy to talk to, and Dr. Sullins is wonderful! He's very nice and always takes the time to chat with his patients, making sure you feel informed and comfortable. If you need a great eye doctor, Sullins is the place to go!
If I could give 0 stars, I would. This practice was entirely incompetent. The doctor was hurried and did not answer my questions about bifocals, the staff was rude, and unbelievably, when they wrote out my prescription for glasses, they entirely messed it up and left off key details. This was not a one off. Both my husband and I went to this practice months apart and both of us were given an incorrect prescription - as in they reversed the positive and negative, which made the glasses we ordered entirely useless. We had glasses made from another vendor and when they discovered the prescription was entirely wrong, they said that is par for the course from Sullins Eye Care. Thank goodness I did not try to order contacts here - I asked a question about contacts and the optical assistant tried to charge me the contact fitting fee since I mentioned contacts during my visit. I've worn glasses since I was 7 years old and have NEVER dealt with such an incompetent practice. My husband called and requested to speak with the office manager, however the front desk made an excuse and they never returned our call. Do yourself a favor and go anywhere else. I will be sure to continue spreading this information about this practice. You need better customer service and opticians that know what they are doing. Had you returned my call and taken any steps to make this right, I would not have left this review.
I am not from around here, and I have been disappointed by many medical places around here. However, Sullins stands above the rest for service. While they do show you all options, they are not annoying about the up sale. They have fixed my glasses and replaced lens under warranty instead of just telling me to buy a new pair. The doctor is upfront, but kind and the associates are knowledgeable and friendly.
Dr Sullins is fantastic BUT I will never buy another pair of glasses from their eyewear department. It was a terrible experience!
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